Privacy Policy

SHOOK Studio (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use, disclose, and protect your personal information when you visit our website, purchase our products or services, or interact with us.

By accessing our website or using our services, you consent to the handling of your personal information in accordance with this Privacy Policy.

1. What Personal Information We Collect
   We may collect personal information including, but not limited to:
   - Name
   - Email address
   - Phone number
   - Billing and payment details (processed securely via third-party providers)
   - Business name and related details
   - Information you submit via forms, enquiries, downloads, or bookings
   
   We may also automatically collect certain information when you visit our website, including:
   - IP address
   - Browser type and device information
   - Pages visited and time spent on the website
   - Referring URLs
   
   This information is collected using cookies and similar tracking technologies.

2. How We Collect Personal Information
   We collect personal information when you:
   - Submit a contact or enquiry form
   - Purchase a product or service
   - Download a digital resource
   - Join a mailing list or membership area
   - Communicate with us via email, social media, or other platforms
   - Browse our website

3. How We Use Your Personal Information
   We use your personal information to:
   - Provide and deliver our services and digital products
   - Respond to enquiries and communicate with you
   - Process payments and manage bookings or memberships
   - Send relevant marketing, updates, or educational content (you may opt out at any time)
   - Improve our website, offers, and customer experience
   - Meet legal, accounting, or regulatory obligations
   
   We only use your information for purposes reasonably necessary for operating our business.

4. Marketing Communications
   If you opt in to receive marketing communications, we may send you emails about our services, offers, or resources.
   
   You can unsubscribe at any time by:
   - Clicking the unsubscribe link in our emails, or
   - Contacting us directly

5. Disclosure of Personal Information
   We do not sell or rent your personal information.
   
   We may disclose personal information to trusted third-party service providers who assist us in operating our business, such as:
   - Website hosting providers
   - Email marketing platforms
   - Payment processors
   - Analytics and reporting tools
   
   These providers are only given access to information necessary to perform their services and are required to handle your information securely.
   
   We may also disclose personal information where required or authorised by law.

6. Overseas Disclosure
   Some third-party service providers we use may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy standards.

7. Cookies & Tracking Technologies
   We use cookies and similar technologies to:
   - Analyse website traffic and usage
   - Improve functionality and performance
   - Customise your experience
   
   You can control or disable cookies through your browser settings. Please note this may affect the functionality of the website.

8. Data Retention
   We retain personal information only for as long as necessary to:
   - Provide services to you
   - Meet legal, accounting, or regulatory requirements
   - Maintain business records
   
   When information is no longer required, we take reasonable steps to securely delete or anonymise it.

9. Data Security
   We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, or disclosure.
   However, no data transmission over the internet can be guaranteed as completely secure, and you provide information at your own risk.

10. Your Rights
    You have the right to:
    - Request access to the personal information we hold about you
    - Request correction of inaccurate or outdated information
    - Request deletion of your personal information (subject to legal obligations)
    
    To exercise these rights, please contact us using the details below.

11. Children’s Privacy
    Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. The most current version will always be published on our website. Continued use of the website constitutes acceptance of any updates.

13. Contact Us
    If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:
    
    SHOOK Studio
    📧 hello@shookstudio.com.au
    🌐 www.shookstudio.com.au