Refund Policy

SHOOK Studio (“we”, “us”, “our”) provides branding services, digital products, workshops, and educational resources. This Refunds & Returns Policy outlines when refunds may or may not be provided.

By purchasing from SHOOK Studio, you acknowledge and agree to this policy.

1. Australian Consumer Law
   Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).
   
   You are entitled to a refund, replacement, or remedy if:
   - A service or product has a major fault
   - A product is not as described
   - A service is not provided with due care and skill
   
   Outside of these circumstances, refunds are not guaranteed.

2. Branding & Design Services
   This includes (but is not limited to):
   - Visual Identity & Branding
   - Design Services
   - Strategy Sessions
   - Consultations
   - Custom or semi-custom work
   
   Deposits
   - All deposits are non-refundable
   - Deposits secure your booking and reserve project time
   
   Refunds
   Refunds will not be provided for:
   - Change of mind
   - Project delays caused by the client
   - Subjective preferences or creative differences
   - Completed or partially completed work
   
   If SHOOK Studio is unable to deliver the agreed services, a partial or full refund may be considered at our discretion.

3. Digital Products & Downloads
   This includes:
   - Brand Vault products
   - Templates
   - Guides
   - Educational resources
   - Downloads or on-demand content
   
   Due to the digital nature of these products:
   - All sales are final
   - No refunds or exchanges are offered once access or download has been granted
   
   Please review product descriptions carefully before purchasing.

4. Workshops, Events & Educational Sessions
   This includes:
   - Online or in-person workshops
   - Live sessions
   - Events or masterclasses
   
   Unless otherwise stated:
   - Tickets are non-refundable
   - Tickets may be transferable (please contact us in advance)
   - If an event is postponed or cancelled by SHOOK Studio, you will be offered a reschedule or refund
   
   Failure to attend does not qualify for a refund.

5. Memberships & Subscriptions
   If applicable:
   - Membership fees are billed in advance
   - No refunds are provided for unused time
   - You may cancel future billing at any time in accordance with the subscription terms

6. Refund Requests
   To request a refund or raise a concern, please contact us within 7 days of purchase or service delivery at:
   
   📧 hello@shookstudio.com.au
   
   Include:
   - Your full name
   - Proof of purchase
   - A brief explanation of the issue
   
   We aim to respond within a reasonable timeframe.

7. Chargebacks & Disputes
   We encourage you to contact us directly before initiating a chargeback. Unresolved chargebacks may result in suspension of access to services or products.

8. Changes to This Policy
   We may update this Refunds & Returns Policy at any time. The most current version will be published on our website.

9. Contact
   For any questions regarding this policy, please contact:
   
   SHOOK Studio
   📧 hello@shookstudio.com.au
   🌐 www.shookstudio.com.au